Mobile medical care has always been talked about, and the medical field will be smart in the future, but there is a docking process for the widespread use of mobile medical.
Health is both a necessity and a luxury. It can also be a “technical product†or an “innovative productâ€. Mobile phones, bracelets, watches, glasses and other common things in front of the "smart" prefix, it is inevitable to deep connection with the owner's health, sooner or later.
At the same time, in most of the major hospitals, including Huizhou, the outpatient hall is full of people, and the front of the window is full of long queues. The medical staff turns around and the pressure is big. Not only does it make it difficult to load medical resources that are poorly configured, it also reduces the public's happiness.
Between the two, there is a growing gap between the traditional methods of diagnosis and treatment and the needs of the mobile Internet era. How far is mobile medical away from Huizhou? The answer to this question is not a trivial answer.
Fortunately, public hospitals and individual clinics in Huizhou have already taken action.
Hospital service number progress is not fast
As of March this year, many hospitals in Huizhou have opened service numbers on the WeChat platform and provided basic similar services: appointment registration, payment, inspection results, etc., but for their own positioning and judgment, services The level of the hierarchy is different, and the development progress is also different.
After the Spring Festival of 2015, the search for “Huizhou First People’s Hospital†on WeChat will result in two results, both of which are officially produced by the hospital, but with different effects. One of them is the public number that has been running for a long time. Every day, medical information can be sent to the official website of the hospital to understand the doctor's condition and medical treatment characteristics. The other one is the service number that has just been opened to the public for trial use. In this service number, you can not only see more detailed information from hospitals, departments, and specific doctors, but more importantly, you can enjoy several basic medical services.
"After making an appointment on the service number, there is no need to go to the hospital to queue up. The hospital or the public can have more precise control over time, and avoid the problem that the public queues are still not up to date." Chen Zhihui, director of the information department, said that after the appointment, he will go to the hospital for appointment at the appointed time. You only need to click on the “waiting queue†on the service number. The information can enter the hospital's back-end information platform, and the doctor will also receive the citizen. The information that has arrived at the scene, the system will automatically assign the queue order, the citizens can go to the clinic in order.
In addition, the function of paying for the visit and taking the report form has been realized in the service number of the hospital. Chen Zhihui is not satisfied with this: At present, it is developing a direct upload service number for the inspection order, and strives to go online within six months. In the future, the public will go to the hospital to check the body. In addition to the examination, I need to be in the hospital. The inspection from the appointment registration to the inspection results can basically be realized by the service number.
In contrast, the WeChat service number of the City First Maternal and Child Health Hospital is more powerful. In addition to making an appointment and taking a report, the pharmacy's system will automatically print the dispensing list after taking the medicine, and the dispensing machine will dispense the medicine. The display outside the window will also display the relevant information. Huang Donghui, head of the information department of the hospital, said that the service number is also a platform for interaction between doctors and patients. The customer service center handles and responds to many citizens every day. In addition, more applications will be launched, and the inquiry of the patient's hospitalization list and the delivery of the deposit will be realized within this year.
Compared with the two hospitals, the city center hospital and the city's third people's hospital are undoubtedly temporarily behind. The former public number mainly provides medical information services. Zhang Namei, deputy director of the social work department of the former, said that the WeChat service number is under development and is scheduled to be opened this year. The Third People’s Hospital of the city has not yet opened the service number, and its internal staff revealed that there is no work plan for this aspect due to the involvement of various departments.
Promote the use of medical data access
Although the service numbers of major hospitals have been expanded through various channels, the results have not been significant. Take the City First Maternal and Child Health Hospital as an example. A row of posters is erected in the outpatient hall. The QR code of the hospital service number is posted on the counter of each doctor. However, according to Huang Donghui, the citizens who use the service number every day About 20 people, and there are 890 people visiting the hospital every day, the proportion is about 3%.
Huang Donghui said frankly, one of the reasons is that because the hospital's receiving volume has not reached full capacity, even if the service number is not reserved, it is not necessary to register directly to the hospital. The urgency of using the service is not strong. At present, the number of followers of the service number is about 4,500, and the number of people who are growing is increasing by tens of people every day. The opening of the service number is not so much a relief of the pressure of diagnosis and treatment. It is better to provide another option for the public to see a doctor.
As far as the convenience measures provided by the service number are concerned, the current limitations are equally obvious. First of all, most of the services currently on the line are aimed at outpatient clinics. There are two reasons for this: one is in the outpatient clinic, and the hospital's diagnosis and treatment pressure is the most obvious. Second, compared with the inpatient department, the expenses involved in the outpatient service are often small and simple, one-time payment. Does not involve large surgery and hospital care costs. Chen Zhihui admits that it is necessary to have sufficient security measures to support the online payment of hospitalization expenses. The First People's Hospital of the city also plans to open Alipay and other payment channels through mobile APP for different groups of people.
However, as the pressure of diagnosis and treatment increases, more convenient service numbers should be used more frequently by more people. The expansion of inpatient services can be solved as long as the technical aspects of safety are solved. Compared with these, the medical insurance data does not go online to connect the hospital service numbers, and the public can't pay the relevant fees through the medical insurance on the mobile side, which is the biggest problem encountered by the mobile medical service represented by the service number. Huang Donghui is eager to communicate with the Municipal People's and Social Security Bureau through the health management department. "The current promotion is the use of the card in the hospital. To promote the payment of medical insurance expenses on the mobile side, data access is required. This is a problem faced by many hospitals."
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