In April, the remaining temperature of CHINC has just faded, and Ye Shi has encouraged the team of Ali nails to prepare for the CHIMA conference in July. Ye Shi is just a flower name. His real name is Wang Hongshuai, an Internet veteran. Five years ago, Ye Shi joined Alibaba and entered the medical industry by mistake. At that time, the information system of almost all hospitals in the country closed the intranet and sat down with the Internet. Interconnection is just a slogan in the industry.
Sudden intruders often lack trust in endorsing, and Ali is no exception. During that time, Ye Shi and a hospital repeatedly demonstrated the plan of getting through the internal and external networks. After more than a dozen attempts, he was finally recognized by the director of information, security experts and the dean. However, at the hospital meeting, it was rejected by the president of the university for one reason. The reason is: unsafe! Ali’s medical career started in an extremely difficult environment.
In the face of incomprehension and exclusion, in 2016, Ye Shiyi took the role of the head of the medical industry in the nail business department, and the medical journey of nailing began. At the CHIMA summit in 2018, information technology vendors gathered. After a lot of company booths, as long as you pay attention, you can find the nails. The "Future Hospital Plan" has been leaking in just two years.
What is the nail?
This PPT is derived from the product introduction of Ali Nail. After two years of stagnation, Ye Shihe team unearthed the nine pain points of the hospital information system, and built a unique model around them. "One platform, unified entrance, efficient and convenient handling of all hospital work, let the hospital work more temperature, so that everyone's efforts are seen." Ye Shi and Ali nailed, hope to create a new way of working in hospitals .
What is the nail?
There are many opinions about the definition of nails. Some people think that nailing is an OA, but it is very different from traditional OA. The most well-known in the industry is the OA system of Hongfan.
After more than ten years of precipitation, Hongfan iOffice. Net has become the hospital's comprehensive business management platform with the most cases, from the earliest meeting of hospital administrative office requirements (traditional OA) to the current integration of the management regulations of health authorities and the application of many industry characteristics. In contrast, nailing is more like a communication + collaboration platform based on organizational structure, and the nailed OA is more lightweight and configurable.
Some people think that nailing is a chat tool similar to WeChat, but there are differences between the two. WeChat is a social tool pursued by individual humanity, and the nail is a social tool pursued by human nature. Compared with the former, it emphasizes efficiency, synergy and security.
Therefore, in the nails, some functions that WeChat does not have can be found, such as read and unread, various conference calls, video conferences, and live broadcasts. It synchronizes the hospital's internal groups and departmental groups with the organizational structure, ensuring that the people in the group are working and the security of communication within the hospital.
Others feel that nails are similar to the Apple Store. Because there are more than 200 applications in the application center of the nail. But the difference between the two is positioning, one is pure to c, and the other is to b. Nail is not only a platform, but also empowers its own Internet product ideas to other ISVs (independent software developers) in the hospital to ensure consistency in its performance experience.
Therefore, Ye Shi said every time people talk about nails, telling them not to use traditional cognition to define this product. In his definition, nailing is a completely innovative, self-owned enterprise Internet product. Even around the world, it is difficult to find the target.
Future hospital plan
In the first half of 2018, Ali nailed the "Future Hospital Plan". Ye Shi’s inner voice told himself: “This will be a revolutionary innovation in the history of HIT.â€
For the construction of traditional HIT projects, most of the time the company spends on promotion, and then it is the entrance survey, implementation, development, acceptance and payment. Enterprises are passive in selling software-oriented, and subsequent upgrade iterations. In this case, Ye Shi once heard the hospital administrator talk about it.
Once, a hospital purchased a HIS system, and software vendors sold the hospital three times. Due to the high degree of emphasis, the Dean and the Director raised the demand for a full dozen pages. See a well-informed sales manager, and face the questions of the leaders. However, after the end of the bidding and the technicians were on the scene, the hospital found with amazement that before and after the implementation of the HIS system, there was almost no handover between the various departments of the company. Sales and products have a world of difference in understanding users.
The essence of the Internet is the pursuit of product extremes, pursuing a true user experience. Ye Shi hopes to make the Internet company's experience of C-end users extreme, and implement it on the B side. He is convinced that the sales-oriented model will end, and the new enterprise-class Internet SaaS products will eventually revolutionize the medical industry.
Enterprise-class SaaS means that the sale of nails takes a free or low-cost annual fee model, not a hammer sale. Hospitals can try and pay for it first, and the migration of products is almost zero cost.
"We are not selling software, but we hope that the hospital can really use the products. Therefore, we will send special personnel to the hospital management and various departments for training, hand-to-hand teaching, and transfer the value of each individual." Ye Shi said .
Xu Jie, director of the IT Center of the Second Affiliated Hospital of Zhejiang University School of Medicine, is also one of the many fans. At the CHIMA summit, he summed up the four major problems of today's medical information products:
1. The cycle is slow and its delivery period may be as long as several months or even one year. The service of the enterprise is passive. If the hospital does not mention the demand, the enterprise will not take the initiative to solve it.
2. High cost. Information companies often arrange specific teams or project managers to help address the needs of the hospital. However, every time a hospital asks for a demand, it must calculate its cost. Only after the hospital pays, will he solve the problem. Some simple interfaces, information technology companies will also charge for a variety of reasons.
3. Loss of personnel. The most problem facing an informatization project in a hospital is the instability of the enterprise team. For example, a project has changed four project managers frequently from start to finish. Developers are also likely to lose, and large IT companies are making IT labor costs very high in cities such as Beijing, Guangzhou, and Shenzhen. Enterprises do not have enough funds to ensure that talents are not lost.
4. The demand is out of control. Because hospital projects are often team-based, customized products. In order to deliver quickly, enterprises are likely to quickly realize the needs of hospitals in the version. Because of the tight time, the project is rushed to go online and acceptance, and the operation and maintenance of the latter stage is likely to have problems.
In Xu Jie's view, many times the hospital is silently enduring, this is a vicious circle. Medical informatization should have Internet thinking. The industry needs an open and shared unified portal platform that can truly carry the expectation of moving the hospital's Internet needs to the mobile side. Staples are such a platform product.
Western Help Program
"Information collaboration and sharing is a hurdle for today's modern enterprises, hospitals, and medical service systems. The reason why western hospitals lag behind coastal areas is that traffic is inconvenient. Nowadays traffic is solved and information is not smooth. It has become a new ill-health to curb the development of the west.†Wang Cai, former deputy director of the Statistical Information Center of the National Health and Family Planning Commission and chairman of CHIMA, said at the CHIMA summit in 2018.
In this regard, Ali nailed the "Nailer Future Hospital Products and Western Hospital Assistance Program." The aim is to help the assisted hospitals in the western cities to obtain a series of mobile applications such as the mobile mobile platform, the medical management cloud, the shift management, the Dean's Daily, and so on, through voluntary compulsory lectures, intensive training and free mobile application deployment. Management effectiveness and information capabilities.
It is understood that the future hospital products and the Western Hospital Help Program include the “Lianfan Shiban†provided by Hangzhou Lianfan, the “Medical Management Cloud†provided by Shanghai Wanhu, and the “Management Daily†provided by Guangzhou Medical Bo. The excellent products on the nail platform cover all aspects of hospital daily management and management, such as shift management, document circulation, conference management, and management daily reports.
In the future, the future hospital products will be opened to Western hospitals. In addition to free and open, a series of actions and arrangements will be carried out, including offline clinics, lectures, and practice deployment and centralized training for free applications. The first pilot cities of the Western Hospital Assistance Program fell in Ningxia and Guizhou.
The results of Tongren City
Located in the western part of Guizhou, Tongren City, with a total population of 4.406 million, enjoys the reputation of “the gateway to the eastâ€. As the director of the Guangzhou Municipal Commission of Health and Technology, Yang Weiquan, the first contact was nailed in 2016. With his support, it took less than two weeks from implementation to promotion to the city's health system.
Today, nearly one thousand medical and health systems in Tongren City are using nails. According to Yang Weiquan, it took at least 20 minutes to find someone in the past. Now, it takes only 3 seconds to accurately locate. “Snails facilitate our work, improve our work efficiency, and allow us more time to think and study.â€
In 2017, Tongren City established 18 county medical service communities. The Tongren City Health Planning Commission will integrate county-level hospitals, township health centers, and village clinics to form a medical community and achieve unified administrative management, personnel management, fund management, business management, performance appraisal, and procurement.
In the case of two-way referral, patients with common diseases are treated in township hospitals. If the condition is serious, they are transferred to the lead hospital for diagnosis and treatment. After the condition is stable, the eligible patients are promptly transferred to the township hospitals. The lead hospital is connected with provincial and municipal hospitals through medical connection, etc. This complicated two-way referral process also benefits from nailing.
According to Yang Weiquan, Tongren City also set up an online center in the county hospital, and established a personnel management organization offline. Through the creation of a nail referral work group, online communication of the whole process is realized, and efficient, environmentally friendly, process traceable report management is realized. Through accurate report analysis, the sense of gaining medical attention is greatly improved.
In the past, the workload of family doctors on-site follow-up was huge and the effect was low. At the time of follow-up, doctors used more paper materials, and team members could not share information. Nowadays, after the nail is used, the doctor can record the residents who need to follow up on the mobile phone side, and the members can also share the data and submit the information to the residents during the follow-up process to facilitate performance appraisal.
As a 100-year-old hospital in the mountainous area of ​​Tongren City, Guizhou Province, after relocating to the new hospital, Vice President Li Chen hopes that the informationization aspect can catch up with the eastern and central regions on the basis of hardware upgrades. "In the past, the hospital made an approval. The director of the department asked me to sign it. After the signing was completed, the dean was signed. The process was very cumbersome. After the introduction of the nail, the approval process was greatly optimized."
The group of nails is the most commonly used function of Dean Lee. Since the view is visible, chatting in the nail group, any person sends a message, and no one else can turn a blind eye. According to Dean Li, many people in the hospital now like the nail attendance system, because it can reflect the workload of doctors, and anyone can work hard to see.
Cloudized ecology
As Director Xu Jie said, what is the future of medical informationization? From the current development trend of the industry, the cloudization of various business systems is expected to change the original ecological composition. All information products of the hospital, whether set up in a private cloud or a public cloud, can realize the interconnection of information. For a hospital, with an application, you don't have to worry about what cloud it is on, the most important thing is the experience. All the requirements will be instantly available through interconnection. The ultimate user experience will also become the common pursuit of Ali and its ecological partners.
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