In the short year of the Omron oxygen generator purchased in August last year, the fault occurred frequently. The family members of the elderly who rely on "continuation of life" are complaining. One is an old man who is 95 years old who wants to take oxygen, but one is the company's indifferent response saying that "only repair can not be changed." How is Omron's after-sales service done? In this issue of the "Net V. Direct-Consumer" column, the reporter launched an investigation.
[Complaint]
Last August, I bought an OMRON 1010 oxygen generator for my 95-year-old mother who was lying in bed. In December of that year, this oxygen generator began to have frequent problems. It automatically stops automatically and an alarm is issued, indicating that the oxygen concentration is not up to standard. The machine is repeatedly broken, but it is always repaired. I proposed a replacement request and was rejected by the company. (Mr. Yao)
ã€survey】
The reporter contacted Mr. Yao yesterday. He said that after he reported to the Omron customer service hotline in January this year, he did not expect this to be three months. In April of this year, Omron sent someone to repair the oxygen generator and replaced the damaged accessories. I thought I could sit back and relax. Unexpectedly, two months later, the oxygen generator "recurrence of old diseases" could not be used.
Mr. Yao said that the old mother relied on this oxygen generator 24 hours a day, but this "life root" often "falls off the chain." "Sometimes it suddenly issued an alarm and stopped. I had to find the old one in the house to find the emergency. The old one is not easy to use, the new one can't keep up. This is really an 'impatient'!" Oxygen machine Three days and two failures, Mr. Yao always pinched his cold sweat.
The oxygen generator purchased in August last year will have a warranty period of two months. "Every time you replace the accessories, you will need to spend 1,000 yuan. If you need to repair it in two months, every two months. It’s going to cost 1,000 yuan. This is not a small amount.†Mr. Yao said that he is a working class, and most of the money in his family is spent on the old mother who has been sick for a long time, and there is not much savings.
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